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Wish to discuss your needs further? Please get in touch!


Sales: 03332 400 660
Helpdesk: 03332 400 661



Unit 5a, Chelmsford Road Ind Est, Great Dunmow, Essex, CM6 1HD

Sales: 03332 400 660   |   Support: 03332 400 661

First Class IT Support & Service
On-demand, unlimited, expert IT support & service management.
Fast & Secure Cloud Services
Think big with our enterprise class, tailor -made cloud services.
Office 365
Expert Consultancy, Licensing, Managed Migrations & Support by Shadowfax.
Managed Backup & Recovery
Total protection with an end-to-end managed backup & recovery solution.

Award Winning IT Support & Managed Services

IT Support

<a href="/what-we-do/it-support">IT Support</a>
Award Winning, ITIL Compliant, Certified & Experienced 24x7 Complete or Bolt-On Remote Helpdesk Support.


<a href="/what-we-do/cloud">Cloud</a>
Think big with enterprise-grade competitive managed Cloud Services. Hosting with 100% uptime guaranteed.


<a href="/what-we-do/infrastructure">Infrastructure</a>
Supplier of all back-bone IT infrastructure from End-User Devices to Networking & Security.

Pro Services

<a href="/what-we-do/professional-services">Pro Services</a>
Expert, certified IT engineering & consultancy services for all aspects of IT & communications project demands.

Comms & VoIP

<a href="/what-we-do/comms-voip">Comms & VoIP</a>
Single-source for all telephony, email, team collaboration and internet connectivity requirements.

Shadowfax are an award winning provider of managed IT support and services meeting any technical support, maintenance or upgrade demand of the IT & Communications infrastructure and services within your business. We ensure your network & systems run smoothly and efficiently - from fixing business critical support issues through to developing a long-term IT policy & strategy and everything in between.

Our managed support services are tailor made to your needs and can be delivered remotely, on-site or a combination of both. We are qualified and experienced in delivering jargon-free technical consultancy, procurement and engineering services for a wide-range of IT infrastructure or managed service needs.

Shadowfax are partnered & certified with the industries' leading vendors allowing us to procure & support quality products and services from brands including Microsoft, Dell, HP, Cisco, Citrix, NetApp and Sophos.

Shadowfax are also certified & accredited to ISO 9001:2008 standards, which audits and validates the quality of the delivery of our service offering additional peace of mind to our clients and partners.

For a free, no obligation, initial consultancy chat by phone or face to face please get in touch.

Award Badges


With a Helpdesk staffed only by certified engineers, structured SLAs, and in compliance with ITIL service delivery, your support is truly on-demand.

Proactive Maintenance

We're not just here when things go wrong. Our inclusive proactive monitoring, maintenance & change management covers the whole IT service delivery cycle.


Unlike many of our competitors - we're not only partnered with the world's leading IT vendors, we're trained and certified by them too for full peace of mind.


We very much consider ourselves an integral part of our client's team. We're here through rain & shin for the long-term development of our clients.

Our Clients

Aspöck Systems Logo
Aspöck Vehicular Lighting Manufacturer
Remote/On-Site IT Support Plan & Cloud Managed Services.
Pope Woodhead Associates Logo
Pope Woodhead Pharmaceuticals Consultancy
Remote Bolt-On IT Support, Projects & Cloud Managed Services.
C A Blackwell Logo
C A Blackwell Construction Contractor
Remote Bolt-On IT Support, Projects & Cloud Managed Services.
Kinesis Logo
Kinesis Scientific Equipment Distributor
Remote IT Support Plan, Cloud Managed Servers & Services.
Ultrasound Diagnostics Services Logo
Ultrasound Diagnostics Medical Services
Remote IT Support Plan & Cloud Managed Services.
Baileys Horse Feeds Logo
Baileys Horse Feeds Animal Feed Manufacturer
Remote IT Support Plan & Project Services.
Insight Associates Logo
Insight Associates Specialist Accounting Practice
On-Site/Remote IT Support Plan & Cloud Managed Servers/Services.
Derrick Wade Waters
Derrick Wade Waters Property Management
Remote IT Support Plan, Project Services, Connectivity and Backup/DR Services.
"Shadowfax have supported us for over 15 years. We have always found their service and technical knowledge to be superb. We enjoy a strong relationship with the team".
Garry Mumford
Garry Mumford
Managing Director, Insight Associates
"Shadowfax are professional, timely and helpful with every element of service we have requested from them. I would, with confidence, highly recommend them".
Paul Parker-Beckett
Paul Parker-Beckett
IT Manager, Pope Woodhead Associates
"Shadowfax go the extra mile. Continually delivering super service, which acts as a constant reminder why I'm pleased to have Shadowfax as my IT Partner".
Dean Holloway
Dean Holloway
Managing Director, Trayler Lane
"Shadowfax have a very friendly and approachable team. Best IT firm I've worked with in over 15 years in the business. They have adapted easily to how we work!".
Minty Knowles
Minty Knowles
Marketing Director, Baileys Horse Feeds

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