Your bolt-on support department assisting where you require us.
A bolt-on service from Shadowfax delivers your organisation with specifically the IT support services or managed products you require, nothing more. This service is designed perfectly around those businesses that already have internal IT resources already in place, but require specific expertise, products or services to fill a gap. Flexibility is key - whether you require us for a short-term project, mid-term cover for internal personnel or as an ongoing long-term relationship we can meet your demands.
You have peace of mind that we're here whenever you need us as your cost effective, experienced supplementary IT department.
Please contact us today to discuss your requirements however large or small & we'll tailor a service meeting your needs.
Our friendly, qualified & experienced team of engineers can easily bolt-on alongside your internal IT team to deliver a unified IT department for your business.
You will receive dedicated support from our account management team. From sales & consultancy to on-going strategy your account manager is on-hand to ensure your expectations are exceeded.
Remote Monitoring & Proactive Maintenance
We monitor the stability and activity of your systems 24/7 and deliver proactive maintenance in effort to increase performance, reliability & efficiency.
Alongside our programme of support services we're able to deliver ad-hoc consultancy, installation and maintenance engineering services for a multitude of deployments or upgrades across your IT & telecoms networks.
We also provide consultancy, project planning & engineering labour toward change management projects. Our team is experienced in undertaking services involving both 'front-of-house' tasks with end users and 'back office' tasks with infrastructure.
Providing you with options to deliver your required level of first to third line support calls & remote support for end-user or server/specialist tickets.
Access to engineers of varying skills sets & experience working on projects or support as an extension of your internal team.
Ticket Management & Reporting
Providing complete transparency & detail on the services we bolt-on. Accurate detailed reporting on our the ticketing and technical monitoring services delivered on a schedule to suit your requirements.
We operate a thorough monitoring & asset management system that allows us to offer consultancy & direction on the health and performance of your assets.